Refund and Returns Policy

Refund and Returns Policy

At BEREN, we are committed to ensuring your satisfaction with every purchase. Therefore, we are pleased to introduce our updated Refund and Returns Policy, now featuring a 14-day guarantee.

Refund Policy:

  1. 14-Day Guarantee:
    We now offer a 14-day return window from the date of your purchase. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund.
  2. Condition of the Item:
    To be eligible for a refund, the item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
  3. Proof of Purchase:
    Please provide the original receipt or proof of purchase when seeking a refund.
  4. Refund Process:
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Returns Policy:

  1. Exchanges:
    If you wish to exchange an item for a different size or color, please contact our customer service team. We will do our best to accommodate your request, subject to product availability.
  2. Return Shipping:
    Customers are responsible for the cost of return shipping unless the item received is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.
  3. Damaged or Defective Items:
    If you receive a damaged or defective item, please contact us immediately with photos of the product. We will provide instructions on how to return the item, and a replacement or refund will be issued upon inspection.
  4. Non-Refundable Items:
    Certain items are non-refundable, including gift cards and final sale items. Any exceptions to this policy will be explicitly stated at the time of purchase.

Contact Us:

If you have any questions regarding our Refund and Returns Policy, please contact our customer service team at info@berenstore.com or through our Contact Us page on the website.

Thank you for choosing BEREN. We appreciate your trust in our commitment to delivering quality products and exceptional service.

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